Terms of service

Terms of Service
Last updated: 20 September 2026
Welcome to OLSIRA. These Terms of Service govern your use of our website and purchases made through our online store.
By accessing our website or placing an order, you agree to these terms, subject to your rights under applicable law.
1. About OLSIRA
OLSIRA is a UK-operated scalp-care brand selling products to customers in the United States.
Our customer support email is olsira.store@gmail.com.
Our legal business information is provided in the Contact Information and Legal Notice sections of our website.
2. Products
We aim to ensure that product descriptions, ingredients, sizes, photographs and prices are accurate.
Our primary product, RESET 01 — Scalp Exfoliating Serum, is a 30 ml cosmetic scalp-care product.
Product information is provided for general cosmetic purposes and does not constitute medical advice.
Please read and follow the product instructions and precautions before use.
3. Pricing and Payment
All prices displayed on our US storefront are in US dollars (USD), unless otherwise stated.
The total payable amount, including any applicable taxes and shipping charges, will be displayed at checkout before you complete your purchase.
Payment must be successfully authorised before an order can be processed.
We reserve the right to correct genuine pricing or product-information errors. If an error affects an order you have already placed, we will contact you and provide the options required by applicable law.
4. Orders and Fulfilment
After placing an order, you will receive an order confirmation at the email address provided during checkout.
Receiving an order confirmation does not guarantee that an order can be fulfilled if there is a payment, availability or other legitimate fulfilment issue.
If we cannot fulfil your order, we will contact you and provide an appropriate refund or other remedy in accordance with applicable law.
Our products are prepared, packaged and shipped by a third-party fulfilment partner.
5. Shipping and Delivery
We currently offer free standard shipping to customers within the United States.
Estimated processing and delivery times are explained in our Shipping Policy.
Delivery estimates are not guaranteed unless expressly stated otherwise.
Please ensure that your shipping information is accurate when placing an order.
6. Returns and Refunds
Returns, refunds and replacements are handled in accordance with our Return and Refund Policy and applicable consumer protection laws.
Please contact olsira.store@gmail.com if your order arrives damaged, defective or incorrect, or if your order does not arrive.
Nothing in these terms excludes or limits consumer rights that cannot legally be excluded or limited.
7. Subscriptions
OLSIRA offers optional recurring deliveries of RESET 01.
If you purchase a subscription, you authorise recurring payments according to the billing interval and price displayed at checkout.
Subscriptions continue until cancelled.
You can manage or cancel your subscription through your Shopify customer account or contact olsira.store@gmail.com for assistance.
Further information is available in our Subscription Cancellation Policy.
8. Product Use
Our products should be used only as directed.
Please review the ingredient information and product precautions before use.
Discontinue use if irritation occurs. If you have concerns about whether a product is suitable for you, seek advice from an appropriate healthcare professional.
9. Intellectual Property
The OLSIRA name, branding, product imagery, website design and original written content are owned by OLSIRA or used with permission.
You may not reproduce or commercially exploit these materials without authorisation, except where permitted by law.
10. Website Availability
We aim to keep our website accessible and functioning correctly, but we cannot guarantee uninterrupted availability.
We may update product information, website content and services from time to time.
11. Privacy
We handle personal information in accordance with our Privacy Policy.
By placing an order, you acknowledge that relevant order and delivery information may be shared with service providers where necessary to process payment and fulfil your purchase.
12. Changes to These Terms
We may update these Terms of Service from time to time.
Changes will not remove rights that customers have under applicable law.
13. Governing Law
OLSIRA operates from the United Kingdom.
These terms are governed by the laws of England and Wales, except where mandatory consumer protection laws applicable to a customer require otherwise.
Nothing in these terms prevents customers from exercising rights or bringing claims in a jurisdiction where applicable law permits them to do so.
14. Contact Us
For questions about these Terms of Service, please contact:

OLSIRA
Email: olsira.store@gmail.com
Our business address and legal operator details are available in our Contact Information and Legal Notice.